Outsourcing Vs. In-House Technical Support
You have several important decisions to make as a business owner, including whether or not you want to staff an in-house IT department. IT departments are crucial to ensuring that your business and customers are properly served. If you are undecided regarding outsourcing and in-house, here is what you need to know.
Why Should You Outsource?
Outsourcing IT services offers a number of benefits, including the right to work with an expert for a certain period of time without the need to commit on a long-term basis. You get to set the boundaries for your relationship with the service you choose.
The right IT service gives you more access to people with a wide range of knowledge. No matter what needs your business has, someone within the company will know how to handle them.
Outsourcing also frees up the resources of your employees within your company. Instead of constantly having to deal with tech issues, your employees can focus on tasks that are needed to take care of your customers.
Why Should You Establish In-House Tech Support?
In-house tech support has its own benefits to consider. For instance, when you have an in-house team, they are right there to respond to an immediate needs. Since they are constantly on-site, they will be more familiar with the systems and what it takes to get them operational.
In-house support is usually less expensive than outsourcing. You also have control over your team, their time, and the activities they are focused on while working.
Another benefit is that because your in-house support consists of employees, they have a greater interest in the success of the company. As a result, they might be more motivated to keep your systems functioning optimally.
Which Is Best for You?
Before making your final decision, you also need to weigh the drawbacks of outsourcing and in-house support. For instance, if you contract with an outsourcing company that also has international agents, you could encounter language differences that can add to the time spent on the phone getting help. Of course, you could avoid this issue by ensuring that the outsourcing company is local.
If you establish in-house support, you are responsible for not only hiring, but all of the other aspects that comes with having employees, such as paying workers' compensation and unemployment insurance.
Consider consulting with an IT services company to further assess which option is best for you.